After witnessing a customer’s verbal abuse of an employee of a business over the weekend, it is shocking to think anyone would do that and require the employee to call in security (and the police).

If you are dissatisfied with a business’s service, you shouldn’t take it out on an employee that has nothing to do with the outcome of the service. The man was over the top in his verbal abuse in his second appearance in the room but the female employee kept calm, asked the man to leave the premises, and shut the door behind him (after he had slammed the door in his initial visit). The man ended up talking with some other male employees and eventually left. We weren’t around for the outcome but he seemed much calmer outside than he was inside. Maybe he was a chauvinist.

The employee apologized to my wife and I for having to witness the scene but I assured her that she did an “A-1” job of handling it. She explained that, luckily, for every one disgruntled customer, there are 10 appreciative customers.

I guess some people feel that yelling and name calling will get things done quicker, they harbor some form of entitlement, but it doesn’t work that way most of the time. Most of the time, you are shown the door and asked not to come back.

The angry man probably should have gone directly to management, stated his case in a calmer manner, and gotten things done to his satisfaction rather than berating the employee in front of those working and waiting for service.

Have a great rest of your week!